The fact that the chassis and UP-Development Board has obtained the ISO 9001:2000 certification is known to all. However, an authority on management by the same rules as other departments of State, the transformation in the wings was unnoticed.

It was August 2001. The rise and Housing Development Board has its new commissioner, VN Garg. From the first day, Garg felt the need to streamline the activities of the organization, to articulate a common goal for the organization and a reorientation of employees vis-à-vis the goal.

It was a time when he had met with the Indian Institute of Management Lucknow and has invited companies craft a vision for the committee. The case study of “travel” by professors IIM-L, namely Profiles Archana Shukla, R Srinivasan and Tarun Chaturvedi, says: “He wanted to open a process of change as soon as possible, as it was uncertain of his tenure as Commissioner, given the short duration of his predecessor in the UPAVP.

In a lighter vein, Garg said, it was even in Kohima for a month, and when he shortly before the completion of the monumental task, it was almost the council. “Although the pressure as an obstacle, I knew I had to cross,” said Garg, brushes in the past aside, if a bad phase, even in the midst of a transformation.

“Although in my previous messages, I had never asked the reason for a transfer, this time, the stakes were too high. The organization could suffer. You see, a certain minimum to ensure continuity , “Said Garg. “And customers, interest was also a motivation. Anyway, promotes happiness,” he added.

The vision has been achieved. The goal was no less than for a “World Class organization.” Emphasis Garg said he was “solutions” and not as a simple sale of housing. The goal was to ensure greater transparency and therefore customer satisfaction, “he added.

The speed and effectiveness of all actions are a prerequisite for reducing corruption, he said, adding that “I will not pretend that I have roots of corruption, but I fixed a minimum duration for each job. If the work is done within a timetable, corruption is automatically controlled. “For example, he said,” It is a common practice in rejecting the auction to suspend the procedure if for someone who could benefit from their offer. ”

But what is, if it can not control corruption? “I also have a guarantee clause from customers is assured of the quality or replacement of certain shortcomings. In fact, the contractor to pay for each material, it downgraded in the building sector, so that when he knows he must pay is, ultimately, is itself trying for quality, “said Garg insurance.

The auction of employment must, within three days. This leaves no time for negotiations. Then, after each job, there is a “technical result” for the ongoing monitoring of time at each level for the elimination of files. In addition, as in the case of land acquisition, most of the time, there was a complaint, either the compensation was not enough, or it has not been paid.

“You see, we all meet,” he said. The track agreed to decide that compensation is acceptable, that all parties concerned to minimize the legal recourse is excluded. “Now I am faced with problems of confrontation previous cases, whereas the Vrindavan Road Hardoi and systems are absolutely free of disputes,” he said, adding that “a rapid improvement in prices and payment of these guarantees. ”

“In fact, organizations seem to work more than during the British rule. Britishers For peasants were as Indian peasants, nothing to say. The farmers had to ensure, with a pittance or be forced to sell their land. Psychisme British time, maybe. How to buy the land of farmers on the lowest price was the biggest concern in the British period. This way of thinking has not changed. ”

Garg said that “a more liberal attitude is finally benefit both the Board and the Government, simultaneously with farmers, whose country is purchased, satisfied.” But ISO does not say you can not make a mistake, he believes in remedial measures and actions. He felt, during the analysis - for each procedure, we decided democratically, on a delay. And for complaints filed by consumers, there is a “checklist” - for example in cases of the mutation of a sequence and a certificate of taxes is not the clearance is required. All requirements should be mentioned, with the form, so that the customer does not face the difficulties encountered and should not do laps in the office. ”

After the reduction of work was another area that needs immediate attention. It is important to know how many times an Office in an incomplete or file errors. The roster must include all the details. Then, the main activities during the trial, where the maximum number of variations occur and the reasons for the same.

The causes can be identified and classified. It could be in the house causes, ie, where man, machine and equipment, or externally. Suppose that the work takes more time than allotted - the reason may be loaded. The solution is to provide aid or assistance to individuals. Another possibility to increase efficiency was to ensure the availability of records. Here, all files are numbered and their location in a separate file, as well as on computers.

What is then the reason for the success, because employees are the same across the state? The IIM-L team finds that Garg believes in empowerment of people, especially in coaching, the necessary measures in their field. One of the first initiatives taken by Garg was too push people in collective decision-making and the habit of collective decision-making has also percolated on employees in the lowland areas, when they started, together with their process the development and implementation of standards.

Even in the case of the definition of measures for the implementation of vision, he absented workshops and leave the other intentionally and openly with their suggestions. People were facing the freedom to reject the vision of education. As the participants themselves came with ad hoc measures, there were substantial ownership of the vision and mission throughout the organization, said the IIM-L-Team.