Sanjay Rishi, forty-something high-flying financial services director, took the helm of American Express Global Services Centre in Asia for the last two years. The son of an officer of the Indian Air Force, in Amritsar, he was born and raised with his two sisters in Delhi. He went to school in Mussoorie and Delhi.

After his graduation from St. Stephen’s, it registered at the Faculty of Management Studies, where he met his future wife Vibha Paul Rishi, now Pepsi’s high-profile marketing head of India. Rishi launched by the work of colours for Asian fonts. His career, click the “Fast-Track, if American Express in 1985.

Rishi and his wife live in Gurgaon Vibha Varun with children (14) and Sanjana (12), and five french and Labrador Nugget Prince Andrew Shepherd aka Andy.
Are you a savings or lenders?
One donor, without doubt. Through good and bad times, I have always tried my best to ensure that consumer spending. I think it will help the economy.

How much money do you have in your wallet?
If people in my company reading this article, I think of an amount of money, this is not true. For example, I now come to Rs 323 and later half an hour in my wallet. The three Rs, and the subsequent parts are - they badly when I am sitting.

If you do not have a credit card?
I take the American Express Personal Card (Gold), and the American Express Corporate Card. I helped launch both.

Have you ever really hard?
As a, I never had enough money to buy goodies in the school canteen. But there is no question, and this is an important philosophy I lead the life: it will never be enough, or it is reasonable depending on your perspective. I prefer the latter. I thank my parents for this value.
The first four or five years of my work has been quite narrow life, and I had a girlfriend (now my wife) to advertising! For some time, she was in Mumbai, and I was in Nagpur. Our parents were in Delhi. Schnorrte me, until I had enough to go meet on the weekend, and my savings of a coup or two expensive restaurants. It was worth it, and has taught me the pay-off that financial discipline.

I remember a long weekend, I traveled unreservedly to the e-mail Bombay and slept on the floor of the train. I have to Dadar station, and it was raining buckets of water. I turn back to a PG were very sparse and of, only to find their mother opening the door: she was visiting her daughter over the same weekend! Planning is everything.

Businesses worldwide are making a shift in their philosophy from a ‘buyer beware market’ where the onus of being responsible for a business deal only rests on the buyer to a ’seller beware market’, that makes a seller liable for a bad deal.

Clearly it appears that the customer will have the last laugh. In India too, customers are increasingly becoming aware of their rights and the concept of customer-centric business practices appear to be in the offing in the days to come. Here customer relationship management or CRM plays a significant role as a marketing tool.

CRM is offered as a segment of the marketing programmes of leading business schools all over the world. Institutions like Harvard Business School and Kellog School of Management offer electives in CRM. Back home, the Indian Institutes of Management (IIMs) offer CRM as a specialised programme or a special module in their marketing programmes. The Faculty of Management Studies (FMS), Delhi, offers it. Harsh V Verma of FMS, DU, said CRM was offered as part of the course structure of their MBA programme.

According to the managing director of FutureScape Netcom Pvt Ltd, an organisation that develops, provides and implements CRM services and technology solutions, Namrata Rana, “CRM is an enterprise-wide, customer-centric business philosophy. Businesses around the world realised long ago that only by putting the customer in the centre would they be able to generate more profit.”

The director of the Wellingkar Institute of Management, Uday Salunkhe says, “CRM is a business strategy to acquire and retain customers. Companies have been ‘doing CRM’ for the past several decades, using basic customer retention techniques.” He remarks, “Unfortunately, in the race to sell CRM software, many of these concepts have been twisted and stretched to mean something very different from the original intent.”
Salunkhe pointed out that the seeds of modern-day CRM were sown in the 1960s. He elaborates, “More than technology CRM is about people, it is about building a relationship, a commitment and loyalty.”

Rana remarks, “The market for CRM is set to boom in the coming years by almost 48.3 per cent from the present. It is estimated that the insurance sector will make high investments in CRM solutions from 2002 while the other sectors that will drive the CRM industry will be automobile, pharmaceutical, utility, outsource call centres, high-tech manufacturing and retailing.”

NEW DELHI: A Delhi University keeping with the world? A glance at the books for his classes show that, overall, they are overwhelmed.
”The world is changing at an amazing pace. The values, ideas, knowledge and socio-economic needs are constantly evolving. It is unfortunate that some of our curricula remain locked up in the past, as the world moves forward,’’said Aruna Chakravarti, Principal of Janki Devi Memorial College.
“The Security Council emphasizes that the revision of curricula, at regular intervals is necessary for universities to cope with the rapid developments in the various disciplines, most students also conscious of the fact that he did acting not an easy task to implement.
Chakravarti Bhaskar, said a first year student in economics from St. Stephen’s,”Our textbooks do not provide us with information updated. But it is understandable. Admittedly, it is important to the infusion on the latest developments in curriculum, it is not possible to provide each year new textbooks. For an update on new economic trends, we are on magazines and periodicals.”
But quickly, it should be added that issues such as the economy, science and general computing should be checked regularly, the latest research and Aktivitäten”Mai shake the foundations of these disciplines”.
There are others who, lack of programmes of the university in international perspective. ”Most of our courses are specific to India. At a time when we are talking about globalization and the WTO (World Trade Organisation), the regime, the curriculum - particularly in the professional courses - the international aspects and trends,’’said Atul Pokhriyal, the first year MBA student at the Faculty of Management Studies, YOU.
Aarthi Rajan, a final year Gargi English student at university to another. Regarding changes in the curriculum in English a few years, “said Rajan,”Breaking away from the classic English literature, the new curriculum includes books by African authors, Indian and in the English language. For the first time, we have a separate document on the new breed of writers of the time. The revision theme for topical and in a coherent manner, socially relevant.”
Aruna Chakravarti, an English teacher himself, concluded with the remark. ”The revision also has new features, such as science and popular fiction, which was never as part of literature,’’she said.
Chakravarti believes that issues such as Sanskrit, philosophy and history to lose to other subjects, because sie”Gäste very weak when it comes to the market value”. She added,”Professional oriented and work in progress are in fashion today.”
Dean welfare of students at the University of Delhi and the director of Gargi College, a Hema Raghavan has acknowledged that it is necessary, and demand for a fresh light on the curriculum of the University. Please cite logistical obstacles, however, often fall gegen””Lehrplan changes.
Teachers”need time to become familiar with the new curriculum. Modify the curriculum in rapid succession May sows the pace. In addition, it is not possible, the curriculum, there is a lot of its mandate. It is worth a check every six years,’’she said.

NEW DELHI: It has proved to be a surprise, but it is a fact that tuition at the University of Delhi (DU), has remained the same for more than six decades.

“Every day, students pay Rs 30 for a cup of coffee and R 10 for cars. But tuition monthly remaining Rs 15 and Rs 18 for Graduate and Undergraduate Programs, and since 1938,” said DU Vice-Chancellor Deepak Nayyar.
“How long lunch available?” Wunderte he said. Nayyar standpoint, it is a necessity for the university, its tariff structure.

Several students have said, they are not just the idea of a tax hike. Given the general increase in income and living standards, an English (Honours), first year student of St. Stephen’s, Sushmit Sarkar, believes that higher education has been provided at affordable prices. ”
“The university and college fees appear in the report the meager” obscene fees high, but a few private schools and institutions of the loading process. Those who can afford it, it should be more money for education higher, “he said.
Bemerkte Anjalli Ravi Kumar, a second-year MBA student at the Faculty of Management Studies, “There is no doubt that we are paying much less than what we are able to pay.” Saying that the increase in tuition is a step in the right direction, but she stressed that the University must be sensitive to students from lower layers, while the economic design of the new pricing structure.

With the concurring Tripti Parule believe, a final year journalism student at Kalindi College, said: “We should not lose sight of the fundamental principle of education for all.” “She proposed that the new fee schedule proceedings are classified on the basis of different income groups.” Section should be financially weak surrender of fees monitoring subsidies for other sections of the weakness Economic hierarchy, “said Parule.
Supports like the idea of the concession for the weaker party, the dean of students, welfare, YOU, Hema Raghavan warned that “things on a silver platter may not be classified.” She explains: “In addition to these grants, we are introducing innovations’ earn-while-you-learn” for the less advantaged sectors section they can target employees in the scope of the university or university for jobseekers, such as registration of storage in libraries, etc. Thus, they are aware that the value of the grants to them. ”

But it is a part of the community of students - and politically influential, that - the leadership of a movement to the increase in charges. The Delhi University Students’ Union (DUSU) would protest against such a move, “said DUSU president Nakul Bhardwaj. “Nearly 70% of students come from the lower-middle class, families and even a minimal tax increase may have a negative influence Indeed, he argues.

Recognizing that the costs of revision “can not be dictated by this, but by reflection, consultation and consensus,” Nayyar said: “We must ensure that those who can not afford, not only not to pay, but receive an honorarium of complete liberation. ”

He added: “The universities are now in operation serious resource crunch.Higher education should be financed by the government. Universities should try to mobilize these resources. “

It is time for the first Boom B-schools like businesses to recruit on an MBA at the end a grand manner
The northern India may, in the grip of a cold period, but for country B to the top in schools in the National Capital Region, it is the time of reckoning. The Faculty of Management Studies (SGF), the University of Delhi, Indian Institute of Foreign Trade (IIFT), Management Development Institute (MDI), Gurgaon, and Department of Management Studies (DMS), Indian Institute of Technology, New Delhi ( IIT-D) If the 2001-03 batch of the study in the coming months. And what are these schools-B today is a long queue to visit companies in the mediation.
Associate Professor, and placement coordinators, MDI, Amit Mookherjee, said:”The companies have begun to come en masse for “Pre-Placement conferences (ppt). Number of companies visiting the campus’ Pre-Placement d ‘Tender “(PPOs) each student to his performance during the summer training.”At least 10 to 15 students have scored MDI PPOs by organizations such as Ranbaxy, Philips and Computer Science Corporation, and” an equal number of bids are in the pipeline.
A similar situation exists in IIFT. According to investment and advisor, IIFT, KK Muthu,”the number of firms for the visit PPTs have doubled.”IIFT companies to visit, among others, courses ITC, HLL, Glaxo Smith Kline, TAS, Telco and Sundaram Group. In addition, the public sector as the giant Indian Oil Corporation, Hindustan Petroleum Corporation Ltd, Oil and Natural Gas Commission and Bharat Petroleum Corporation Ltd have confirmed their participation, for the final placement, and for the first time in the history of IIFT.”
On the DMS IITD, seven out of 44 students have already obtained PPOs and 22 companies visited the campus PPTs. Head, DMS IITD, Rajat K Baisya noticed,”Some 25 companies, including Maersk, Trinity, TCS, LG, Mckinsey Knowledge Centre, Global Trust Bank and HLL have confirmed their participation, the final placement in the week be held vis - à-vis the end of January. The profile of companies varies from one financial, advisory and insurance and banking business to FMCG.”
A graduate student of DMS IITD, won the OPP-R 5.5 lach of Mckinsey Knowledge Centre Kanika Singhal said:”For me, this is a dream come true, an offer of Mckinsey. ” ‘
In SGF provides investment scene promising insofar as a number of PPOs, to date, 12 students have 10 and 10 side. Some of the companies that have confirmed their participation for the final places ranging from Hindustan Lever, Infosys.

As they say: “If I become difficult, it is difficult to play.” This applies both to the 630 odd for candidates who, the group discussion, interview, Extempore phase of the Faculty of Management Studies, Delhi University MBA program two years 2003-05.

Jinesh Shah, the first year, says: “The ability to listen, manage, as a situation where a group of potential leaders and forces to show how analytical skills, teamwork and to strengthen their capacities Working in groups is the key to exceed and DG. ”

The concept of taking impromptu speech during a test of entry B of the school, there are only the FMS. Avisek Mandal, the first year, the FMS said, “Speaking improvised not come naturally to everyone. Thus, the key is too good for the habit of talking. The idea behind the impromptu speech is Student’s test a oratorial skills, confidence, knowledge, capacity and fuzzy logic. queries from the interview can be everything under the sun, which may be one of the strengths and weaknesses of what we want to do in life, where you want to emulate in life. “

NEW DELHI: How does the youth on the overall budget? For most students, it is no more than another politische””Spielerei.

Nishat Ahmed Said, a second year English (Honours) of the Hindu College Student:”The budget, like any policy announcement should have no impact on its value. He needed time to translate political commitments into action considerable. The annual budget for me is just another political tour.”

A BA (passport), a student of the year last time Kirori College, Anil Sharma, of the opinion that students are not generally to the impact of the budget. ”Most of the students do not deserve that we are not affected by the tax increase,”he said.

While some students have expressed interest in several in the budget, but also confessed that curiosity was more scientific in nature. Harman Dhillon, a year-end MBA student at the Faculty of Management Studies (FMS), said:”As a student of management, I can see the outline of the potential impact that can have for businesses and consumers. “

The new management program established in FMS, UA students is the smallest of the services, “says Amit Chanda Kr

Consider this: Today, the “provision of services”, the sector accounted for over 50 per cent of India’s gross domestic product. Entertainment, health, education, information services workforce, hotels and tourism, transport and communications, banking and insurance, what you want, and you will find the important role played by services sector for the growth of our economy.

Not only in terms of growth, is the “provision of services”, the sector is the goose eggs gold porverbial but in the provision of career opportunities as well. Here, B-schools also play an important role in highly qualified staff and the spirit of experienced staff in the areas of niche services.

And, of the Faculty of Management Studies (FMS), South campus of the University of Delhi, a leading B schools in the country has a competitive advantage thanks to the opening of two years with the name of Specialized Master of Business Administration in Management Services (MBA-MS), to meet the specific needs of services. “MS-MBA program, the first of its kind in India aims at the creation of” excellent guide ‘growth Quick, the services sector “.

The teacher-in-Charge, MS MBA in the FMS, JK Mitra said:”The MBA program in particular MS: enterprises in the services sector with emphasis on multinationals, which have seized plan or India, enter India, the Indian corporate globalization, services, public systems of privatization and restructuring of the administration, NGOs and professional associations through trusts and society .”

He holds an MBA EM-fed the best talent required for the management of services through the field of innovative teaching methods. Traditionally”, “services”, firms are forced to hire graduates in general management, without much knowledge domains. Through this program, SGF provided by one to contribute significantly to the national economy through improving the productivity and quality of service,”Mitra said. The duration was extended by two years, each in two semesters. But instead of a final draft, there are four main seminars.

The total number of seats
Each year, 40 students are admitted in reserves is in the different categories. In addition, there are 10% of places for foreign students, the remainder. A lot full of the force will be 44 students.
Selection procedure

All applicants will be eligible for a written test and on the basis of their performance, they are for an impromptu interview, and a group discussion or group work.

Management of the study, from the mouth of the people known as the MBA, is the watchword of the 21st century, the education system. A work after the conclusion of an MBA is generally accepted that, send an office with a package of lucrative offers, leaves Excel, Power-Point presentations, laptops and conference rooms with modern conveniences .

Words such as branding, strategy, marketing rural Five Forces of the case and the model for analysis in connection with an MBA courses are not superfluous. But it, in order to ensure greater, the term “exploitation” at the lowest level must be addressed.

“Unlike other studies, the first year as” Management Trainee “within an organization is not only a problem of theory and practice. Rather it is a matter of perception and the reality, just missed, “and future managers of the left ungesagt The mediator,” says Hans Kuntal Aria, an intern in the management of telecommunications Tata Services Ltd.

Business schools offer an interesting launching pad. But success will only come through the hard work and endurance. Dean, Faculty of Management Studies, University of Delhi (AU), Professor PO Chopra said, “Make managing students, in order to provide salaries and packages. At the same time, they must work very hard, which is really competent and committed to their work. ”

Chopra adds, “We give a very realistic picture of our students. For example, we tell them about Hindustan Levers Limited, its employees in places of the entire rural India, where there are no modern amenities are available. In addition, GE Capital, could be the same on the one hand and the desktop with others. ”

An MBA gives an overview of progress in the different functions of an organization. There is a basic understanding of the jargon and framework conditions, in conjunction with a manager’s job.

The incharge, SP Jain Center of Advanced Management Research, Faculty of Management Studies, YOU, South Campus, Professor Raj S Dhankar said, “Students have to earn their place in the organization. We must work very hard to achieve and challenges for the Top ”

Associate, CB Richard Ellis, South Asia Private Limited, Parul Trehan said: “The management is learned on the job and not in the B-School. In addition, we need to make lifelong learning, combined with hard work. ”

The case studies are a frequent phenomenon on campus, in practice, in preparation for the transition from school MBA. After Kuntal, most of these projects were either “in-house” or on the Internet or a library is based either on the basis of secondary education for research older.

KOLKATA: students from the management of B-major schools in the country, it is converging in the city of Etching, the three-day International Business School to take the Indian Institute of Management, Calcutta, on Friday .

In order to create a business environment through competitions organized by the etching is the first year 30 students IIM.

IIMs (Ahmedabad, Bangalore, Lucknow, Indore, Kozhikode), XLRI (Jamshedpur), Faculty of Management Studies (New Delhi), SP Jain Institute of Management (Mumbai), Management Development Institute (Gurgaon) and Xavier’s Institute of Management (Bhubaneswar ) Whose participation in the meeting.

“Beyond a platform for students in the country, the first B-schools to interact, the festival focuses on management issues only,” said Professor M. Mohanti IIMC.

“The meeting will take place in the talent contest by students on subjects of their,” he added.

Presentations on paper, finance and strategy competitions, games, lectures key individuals and analysis of the competition, most games around learning on campus.

Major personalities from the worlds of business measures are envisaged for judges and arbitrators.

Wockhardt HF Khurakiwala president, general manager of Tata Tea Khusro Khan, Kuldeep Nayar journalist and professor IIMC Surendra Munshi, the speakers of the round table, Cicero’s Senate, on Saturday.

A balance between business and cultural events competitions, the organizers with a view to stimulating the spirit of camaraderie among the nearly 500 students attended.

“Games like Shastrarth (paper presentation competition), the spirit of Empires (casestudies analysis) and the round table is a good image of the real world of business, expand our horizons,” said an organizer Wadehr Ankush.