Synovate has made senior hires for its Delhi and Mumbai offices. Jaisy Desai will head up qualitative research for the Western Indian market, and Meeta Luthra, Deepak Dasila and Sumit Arora join at AD and Senior Project Director levels.

Desai has over 15 years of experience and joins from qual boutique Ormax. She worked earlier for TNS, IMRB and ACNielsen ORG MARG on projects including ad testing, usage and attitude studies, concept and product testing, customer need analysis and trend analysis. She holds an MBA from Jamnalal Bajaj Management Institute, Mumbai.

Luthra joins Synovate Loyalty as Associate Director, from IMRB International where she spent much of her career in the customer satisfaction division. She worked earlier at Godrej and Boyce Manufacturing Co.

Deepak Dasila joins the Mumbai office and Sumit Arora the Delhi office, both as Senior Project Directors. Dasila also joins from IMRB International, and was previously General Manager-Client Services with the International Institute of Research, Sydney. He holds an MBA from Dr Baba Saheb Ambedkar Institute, Aurangabad. Arora leaves JD Power & Associates, Singapore and will work primarily in Synovate Motoresearch. His MBA in Marketing comes from IISW & BM, Calcutta University.

Singapore-based Contact Center consulting firm Omni Touch today announced the launch of its activities in India.

The company had in the Indian market earlier this year by setting up an office in New Delhi, a company release said.

Omni Touch, which is affiliated to several world organizations such as the International Customer Management Institute (ICMI) and the Call Center Industry Advisory Council, provides access to benefits worldwide standard for implementation at the local level.

He finished the examination of India one of the main centres of contact as Convergys, Scope International Avaya Global Connect, HDFC, IDEA Cellular and Bharti Tele-ventures, he said.

“India is an excellent market position, which with its customers worldwide. However, the key to expirience excellent services and clients are still low … The need for training and consultancy specializing in the organization, contacts Centre sector, with solutions is now very clearly, “Omni Touch South Asia director Mahesh PUNIA said.

The company is confident in creating a strong pillar in the sub-continent in the coming months, he said.

India, the largest IT company Tata Consultancy Services (BSE: TCS), with acquisitions in Europe and plans to increase the number of employees in their operations in China and Latin America in 1000

“We see perhaps also, TCS, Executive Vice-President Pheroz Vandrewala told PTI on whether the undertaking research on acquisitions in Europe.

Past at a seminar at Indian Institute of Foreign Trade he said there were limits to organic growth in Europe due to environmental requirements.

So go ahead in Europe is relatively large acquisitions must be made, “said Vandrevala.

“The big European companies have significant internal IT organizations, including some outside work. But very few of them are profitable. Given that Europe wakes up, it is of great opportunities and many companies are to divest their organizations’, “he said.

Vandrevala said TCS was also planning to increase the participation of China in Latin America and operations from 1000 to March 2005, to 700 today.

In Latin America, TCS has offices in Brazil and Uruguay, while China activity of two sites.

He said TCS in China in its global customer service, but also a chance to see, in the rapidly growing Chinese market for computers. The company also plans to base its China move to Korea and Japan, the second IT market in the world.